CATWOE
Developing a Robust
Problem Definition
CATWOE stands for:
Customers
|
Who are they, and how does the
issue affect them?
|
Actors
|
Who is involved in the
situation? Who will be involved in implementing solutions? And what will
impact their success?
|
Transformation Process
|
What processes or systems are affected
by the issue?
|
World View
|
What is the big picture? And
what are the wider impacts of the issue?
|
Owner
|
Who owns the process or
situation you are investigating? And what role will they play in the
solution?
|
Environmental
Constraints
|
What are the constraints and
limitations that will impact the solution and its success?
|
When you look at all six of these
elements, and consider the situation from all of these perspectives, you open
your thinking beyond the issue that sits directly in front of you. By using
CATWOE, the output of your brainstorming and problem solving should be much
more comprehensive, because you have considered the issue from these six, very
different, perspectives
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